Steve,
I signed up for my permit with a ranger named Mike. He was not knowledgeable and could only answer a few questions. I asked him if our exit visa at Trail Crest on the 16th would allow us to exit a day earlier or later to give us options in case of weather or other events. He said absolutely not. It was the 16th or turn around. At his point another ranger (woman) came on the line and said it was, in fact, flexible and the 16th was for planning purposes. I then gave them my address and visa number and hung up.
I never received a confirmation but had my permit number so I was not too concerned.
Two days before leaving I called Bishop to see if we could pick up our permit there. Mike had earlier told me I could pick it up at ANY California USFS station. Aleithia (sp? very friendly and helpful) said "Certainly" and gave me their hours.
The next day I called Lone Pine about the weather and someone named Carol (a real b***ch) who almost angrily said, "Absolutely not! I do not care what Bishop says. You have to get your permit here or nothing."
Too make a long story short, we did not make it to Lone Pine in time saturday to pick it up. (Our fault) Sunday morning we went in to pick it up and Janice Tull, another less than friendly ranger, said, "Your permit is cancelled." That was that. There was no attempt to find another alternative or option. I then pointed out that we had an exit permit for TC on the 16th. Since our starting point of Onion Valley was probably not full, why could she not issue it that day. At this point, she said nothing, sat down at her computer and wrote out the permit, had me sign it, and gave me my copy. We left but had a bad taste in our mouth about JT and the LP ranger station. The scenery of OV certainly changed this quickly and it was not thought of again until we returned our bear cannisters to LP.
I freely admit I walked into the LP station ready for another situation. However, neither Carol nor Janice Tull were there. I dealt with a ranger named Dave Kirk. He was both very pleasant and helpful. It was great to end a fine hike by dealing with a fine ranger.
My hats off to Aleithia (sp?)of Bishop and Dave Kirk of LP. To Carol and Janice Tull, get a better attitude or get a non-human contact job.
Joe
P.S. If anyone in the USFS office wishes to discuss this in detail, email me, and I will give out my phone number. If your USFS people were more like Doug and the people of WPS, you would create a much more positive experience for all.